Terms & Conditions
Estimates:
Your initial estimate is created on a virtual viewing based on the information and photos provided via our online form. The cost is approximated by our office team and is subject to change if any of the information provided is incorrect. We are confident that in most circumstances our trained team is exactly accurate. However, when our fitters can physically see the kitchen/Units if There is any variation between the provided information and the quantity of work, your estimation may be affected. This can mean an increase or decrease in total costs. Price increases would occur for additional items such as additional items, upgrade materials from our standard metamark to our premium range of coverstyl, repair work, or additional materials required. Any changes will be communicated via a phone call from our office staff.
Response Time:
Our current online and phone correspondence is Monday- Friday, 9 am till 5:30 pm. During current guidelines we cannot accommodate walk-ins, all office visits shall be by appointment only. Any cancellations or delays shall be brought to our attention. Please allow up to 24 hours for our response to all messages and voicemails however we do aim to be as responsive as possible.
Availability:
During periods of high demand or staffing issues, we reserve the right to cease correspondence and implement public notice across all our corresponding channels.
Payment Schedule:
We require a 20 percent deposit to secure any work taking place, Dates will be held for 72 hours without a deposit. If no deposit is paid within 72 hours your date will be released. Deposit will be deducted from the total price of work, and remaining balance is due within 24 hours of completion of work.
Payment Methods:
We accept three methods of payment:
- Bank Transfer – 20-54-25, 5351 8868.
- Card Payment – please call us on 07587 061 621 or 07932 587 432 to arrange this.
- Finance – This can be organised via our 3rd party financing company, please contact our office staff for more information regarding this.
Pre-Installation:
Before installation we politely ask that the customer clears the worktop area and fully degreases all areas being wrapped. If the kitchen has not been cleaned and degreased, we will add a £150.00 Cleaning fee to final balance invoice. The team will update the customer on the day if this fee is being applied. We advise all areas being wrapped should be cleaned using damp microfiber cloths. (Cloths should be free of dust/dirt and grease) using hot soapy water.
Property Access:
We kindly ask that there is suitable parking available for our team whilst working at your property. Please ensure that there is someone available to allow access for our fitters. Our fitters aim to start at 7am each day (should this cause any inconvenience please inform us and we will do our best to work around this) starting times may be affected by variable factors such as traffic, but we will always communicate with you should this be the case. We always aim to give an estimated time of completion however this cannot be guaranteed, we will advise you if any changes are required, we aim to inform you as soon as possible. We do our best to accommodate all customers should you require extra time to allow completion new installation dates will be organised for you accordingly.
Colour:
When partially wrapping a Kitchen we cannot guarantee any colour match to existing colours, however we will try our best to get as close as we can. Colour Confirmation: It is the customer’s responsibility to choose a colour for wrapping, all customers will be given samples of colour to choose from colour choices are required 2 weeks before appointment of installation to avoid disappointment. Colour choices should be provided to our office team in via email or phone call or social media platforms.
Delays:
We hold a high quantity of stock levels on our most popular ranges of vinyl, however in instances of discontinued stock or delivery issues via our third-party suppliers we can offer alternatives or similar products although no customer is under any obligation to accept and will be advised of a time frame. Although all jobs are booked and materials ordered in advance, we are reliant on our courier company delivering on time. Delays can sometimes occur but on rare occasions this were to happen we will communicate with you.
Aftercare:
Upon completion of your wrap, our team will provide you with an after-care sheet, please take note of the advice and recommendations of this sheet to prolong the life of your wrap. Should any of the aftercare instructions be neglected this will affect your guarantee.
Guarantee:
Our vinyl has a 7–10-year life span. This includes fading, cracking and yellowing, this does not cover customer error, neglect and damages and is part of our third-party suppliers. We provide a standard 2-year guarantee with all work carried out. All disputes are subject to assessment.
Changes:
Customers have up to 21 days prior to work to make changes or amend quantities, please inform us of anything that may need changing and our office staff will do our best to amend these changes for you. Cancellation: If a job is cancelled within less than 28days prior to the job no deposits will be refunded. This covers admin fees, production, and materials possibly ordered.
Existing Fixtures & Fittings:
- Screws: When removing screws, we accept no liability for existing faulty screws breaking or snapping. Hinges: If any hinges are found to be faulty or have existing damage our fitters are not responsible for any breakages or damages caused by these faults. You will be notified of these faults if these faults later result in damages to the vinyl this will not be covered by our guarantee.
- Kickboards and Clips: We are not responsible for existing kickboard clips breaking or napping when removing, we do employ reasonable care when removing. Worktops and upstands: Pre-installation all worktops should be repaired; it is the customer’s responsibility if they choose to better the condition of existing worktops prior to installation. Please be aware that our team works incredibly hard to mask any imperfections, however the better the conditions they have to work with the better results. Any imperfections on the units that exist before wrapping have a chance of protruding the vinyl on completion.
- Splash Backs/ Boxing in/ Plastering and Paint work: Our Vinyl is fitted directly onto surfaces that are being wrapped. In Circumstances such as splash-back or areas that are boxed in, our fitters may need to use specialised tape to enable them to carry out precise fitting of the vinyl. Our fitters are extremely cautious when doing so, However Please be aware that when using tape our Team are not responsible for any paint lifting of these areas.
- Grouting: In circumstances where the vinyl needs to be butted under grouting, this is done very cautiously; we take no responsibility for grouting that is minimal or already in poor condition. Our fitters will advise should they think it is necessary to be re-grouted this is down to customers’ own discretion.
- Finish: The result and smoothness of vinyl installation is variable to the surface it is applied to. We always recommend repairing and smoothing out any in discrepancies before installation. Any concerns should be discussed with our office staff pre-installation so we can help and advice
Staff Abuse:
We have a zero-tolerance policy against any form of abuse towards staff. Our fitters and office staff reserve the right to cease installation and communication and report any abuse to head office immediately. Ultimately most of our customers are extremely friendly and all our staff work extremely hard to provide a high standard of customer service and we thank you for your custom.
